Reference

v333 Legal for Wallets and Account Access

DANA, OVO, GoPay and QRIS payment handling sits alongside clear account rules on v333 Legal, so you can check the conditions before opening an account.

Account termsWallet rulesData requestsPolicy contact

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Know the Rules Behind DANA and QRIS

v333 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice sets out the conditions connected with account access, wallet activity and policy requests. Before you open an account, read how phone verification, account ownership and payment records are handled. DANA, OVO, GoPay and QRIS may appear as context in your payment record, while

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bank transfer and virtual account entries can require matching account details. We use the account name and verification result when checking a request, and we may ask for a receipt or transaction reference if a wallet status needs clarification. These terms apply to customers in Indonesia
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where local law permits. Access or eligibility depends on local law, and a policy request does not replace any requirement imposed by an applicable authority. If you are in Medan or elsewhere in Indonesia, use the Legal contact path shown on this page before sending sensitive
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account documents.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Get Help With Legal Requests

A clear support route helps when you need a copy of a policy, want to ask about account access or need a correction to personal details. Open the support path beside the account and cashier area, describe the request, and include only the details needed to identify your account. We can then direct the matter to the appropriate policy or account team.

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Policy questions

Ask about a Legal clause, account condition or access wording through the support path connected to your account area. We will point you to the relevant policy text.

Payment records

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, include the transaction reference and date. Do not send a wallet password or full security code.

Account changes

If your name, phone details or verification record needs correction, request an account review through support. We may ask for matching details before changing the record.

DATA PRACTICE

How We Handle Your Account Records

Our Legal process covers the records needed to operate an account, check payment status and respond to policy requests.

Data handling

We use account details, phone verification results and payment references to operate your account and respond to requests. We do not need your wallet password to check a DANA or QRIS reference.

Cookie choices

Cookies can support sign-in continuity, page settings and account security checks. Your browser controls whether cookies are stored, although changing them may affect access to account pages.

Account security

Keep your sign-in details private and contact support if an account action looks unfamiliar. We may use phone verification before discussing account changes or releasing protected account details.

Record retention

We retain account, payment and support records for the period needed for account operations, dispute handling and applicable legal duties. A retention request can be raised through the Legal contact path.

Correction requests

You can ask us to correct an inaccurate name, phone detail or account record. We compare the request with existing verification details before applying a change to protect account ownership.

Policy contact

For data access, deletion or policy questions, use the support route beside your account and cashier area. State the request clearly, and we will explain the next required account step.

Answers About Legal on v333

These Legal answers address the account and data questions we hear before registration. Read the relevant point first, then use the support route if your situation involves a payment reference, verification change or local access question.

v333 Legal covers account access, phone verification, payment records, data handling, cookies, policy requests and account changes. Access or eligibility depends on local law and applies where local law permits.

Yes. Legal explains that DANA and QRIS references may be used to check payment status. Keep the transaction date and reference available, and never send your wallet password or security code.

You can ask for an account data copy through the support path beside the account area. We may verify phone details or account ownership before releasing protected records where local law permits.

Send a correction request through support and identify the account detail that is wrong. We compare the request with your existing phone verification before changing the record.

We retain account, payment and support records for account operations, dispute handling and applicable legal duties. You can ask about a particular record through the Legal contact route.

Yes. Cookies may support sign-in continuity, page preferences and account security checks. Your browser can control storage, but changing cookie settings may affect account page access.

Use the Legal support path and state your location and account question without sending unnecessary documents. We will explain the relevant wording because eligibility depends on local law.

v333 Legal for Wallets and Account Access

Get Help With Legal Requests

Policy questions

Payment records

Account changes

How We Handle Your Account Records

Data handling

Cookie choices

Account security

Record retention

Correction requests

Policy contact

Answers About Legal on v333

01 What does v333 Legal cover for an Indonesian account?

02 Does Legal explain how DANA and QRIS records are handled?

03 Can I request a copy of my v333 account data?

04 How do I correct a name or phone detail under Legal?

05 How long are account and payment records kept?

06 Are cookies part of the v333 Legal policy?

07 Where local law permits, how can I ask about access eligibility?

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